The following are our guidelines for the cancellation and refund of tours booked with Booking Rome Tours:

  • Booking Rome Tours can accept the following payments: Visa, MasterCard, American express, Discover and PayPal.
  • In case of cancellation, you will be notified via email of the successful cancellation and its related fees. Cancellations can never be confirmed via telephone.
  • Booking Rome Tours enforces a 72-hour advance refund policy; no refunds will be given for cancellations made within 72 hours of tour commencement.
  • All cancellations are subject to the cancellation fee of 10% of the total charge.
  • No refunds are given after a tour has commenced.
  • No refunds are given in case of either delay or non-appearance on the part of the customer.
  • Booking Rome Tours does not guarantee refunds in cases of unforeseeable events, such as closures of sights due to demonstrations, strikes, bad weather conditions or renovations.
  • In case of the closure of sights, Booking Rome Tours will contact you as soon as possible to offer a substitute itinerary or reschedule your booking to a different tour option.
  • During the Jubilee Year (Holy Year of Mercy):
  • Our Vatican tours do NOT include admittance through the Holy Door. For more information or if you would like to register to make your pilgrimage through the Holy Door, please visit www.im.va
  • If St Peters Basilica closes due to unforeseen circumstances (last minute closures, masses..etc) the tour will still go ahead as per usual, however you will experience a more in-depth exploration of the Museums and Sistine Chapel for the same time period.